Pinned straw:
Fk me.. can they not just report:
1. New patients, first script sent this month
2. Refilling patients (already received 1 unit)
3. Patients who have received scripts but opted out / left program )
To give a net gain for the month, it's like they changed the metrics to attempt to hide the pain.
Makes you wonder how that's even possible to bungle
What a S$it show! Utterly unacceptable error. Combined with labelling error. Someone in management needs to take responsibility and step down.