SelfWealth Limited

ASX:SWF

SelfWealth Limited

ASX:SWF
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$0.135 (0%)
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#553
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5
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27
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Forum Topics SWF SWF SelfWealth Ltd General Discussion
umop3pisdn
3 years ago

Quick note on real world user experience:

I signed up for an account and had some trouble transferring funds to the account. I attempted a transfer 3 times simultaneously through bBay and as a direct deposit, which all bounced.

I found that while using the app, the customer support contact details were difficult to find. There appears to be an easily identifyable headset button at the top right of the app which would indicate a helpdesk support team. That button directed me to a troubleshooting page of which I had to search for a contact email address.

After 3 back and forth emails, with at least a week between each email the issue was rectified.

My user experience has not been great so far, I will not be moving away from CommSec.

19
Hands
2 years ago

My experience has been the absolute reverse.

Applied online and got approved within 10hrs. Was sent a welcome email with instructions on how to transfer money across - BPAY or direct transfer to ANZ bank account opened by them under your name.

Direct transfer = 1 minute delay

BPAY = 24hr delay

Exchange AUD to USD = (correction: 1 day)

13
shadow
3 years ago

Selfwealth has now launched free live pricing to all accounts, as per their blog post 

As a long term Selfwealth user I feel like this comes at a time that is too late...Honestly once Stake opens up their $3 Chess sponsored trading I am tempted to switch - there just doesn't seem to be any benefit to sticking with Selfwealth any longer.

  • The soon-to-come crypto trading probably be better done on crypto specific platforms, liquidity-wise
  • I've always used Commsec for the free live pricing and using 2 different apps - one for trading and one for prices doesn't bother me too much. 
  • I couldn't be bothered to switch for a $1.50 saving in brokerage costs but for a $6.50 brokerage saving I am very tempted, assuming Stake's platform is stable.  
  • US trading funcitonality is also nothing new - this is where Stake has the advantage. 

Thoughts? 

 

21
stevegreenycom
3 years ago

Given you have been bearish @Noicewon11 I was wondering if you saw the AFR artcile in the last week with the opinion of Datt Capital? Maybe you will miss out on the next Afterpay? :)

10
stevegreenycom
3 years ago

No worries @Noicewon11 for what it is worth (not much because I have never spent too much time looking at the stock) my thoughts are probably similar to yours. I found the AFR piece amusing how the media loves to grab on to the "next Afterpay" line to get some clicks. Then when you read the article you get about a sentence saying it just has the potential and shares some characteristics with what made Afterpay a success. Would be nice to get a bit more substance from the AFR and a fundie if they are going to run the clickbait headlines. I thought I would throw it out there anyway as I would be interested if those bullish can expand on this theme if they happen to believe in it.

10
Remorhaz
3 years ago

Instant transfers to SelfWealth now Working

Just an FYI for those SelfWealth users - they have finally!!! enabled instant transfers (via NPP) - I tried a test transfer and I got the push notification of the deposit from SelfWealth within 30 secs :)

 

17
shadow
3 years ago

This a real gamechanger, thanks for the heads up! 

7
KMac
3 years ago

The Stake US share trading platform has been having persistent issues over the past couple of days due to the high volume of trades and Gamestop shenanigans. Lots of poor reviews coming through on productreview. It could lead to more people switching to Selfwealth if they can streamline their application process. Poor reviews of Selfwealth seem to be customer support related and one reply states they have increased their customer support staff by 25%.

10
KMac
3 years ago

I have both a Selfwealth and Stake account too. Whilst I like the simplicity of the Stake app, I would like to have all my holdings Aus and US in the one account. Looking forward to the new Selfwealth app to be released soon, the current app is looking a bit tired and doesn't have US trading enabled.

7