The ship is out of control. But where is the captain?

Has the largest telecommunications infrastructure in Australia but tends to waste money big time. Remember Trading Post?

Poor re-investment/dividend management - paying almost all that it earns.

Poor customer service year on year. Nowdays you can't even talk to them. You have to "chat" to them. What used to be a 1-2h phone conversation now becomes a 3-4h "chat".

The last straw "no pun intended" that the company is facing a $50m fine for 'exploiting' Indigenous consumers.