Forum Topics The curse of middle management
Strawman
Added 2 months ago

Found this on twitter. Feels about right, although others may disagree.

(Edited slightly, to remove some potentially offensive language )


I'll tell you this one right now. 

Most companies are breathtakingly inefficient. 

Because no one gets fired for doing what "we have always done". 

Because middle managers hate engineers, and most their interactions with them are for the purpose of micromanaging them or emphasizing their own status. 

Because three hour meetings including everyone they can think of allow nonproductive people to look busy. 

Because c-suite executives couldn't inspire an autistic nine year old boy to talk about trains. 

This results in companies that are process-oriented, rather than result-oriented. 

The purpose of a process-oriented culture is to dilute responsibility so no one can be held accountable for failure. 

The only way such companies succeed is by eventually, mechanistically running out of mistakes to make, and grinding their way across the finish line. 

This means that it's actually pretty easy, in principle, to make most companies far more competent and efficient . 

But you have to be willing to break social rules and offend people. In other words, you have to be a sperg. 

What you do is simple. 

Create a culture of accountability. Every single act, every single component, every single product, every single decision, must be connected to a single name, who owns it and is accountable for it. 

Cripple meeting culture by allowing anyone to not show up, or to walk out at any time, if they deem their presence unnecessary. Most meetings serve no purpose other than to dilute responsibility by artificially adding consensus to what should be an individual decision. 

Eliminate any role which doesn't directly and obviously contribute. 

Focus on results, and remove anyone who plays it safe instead of pushing forward. But never punish failure, if the failure resulted from a reasonable decision that turned out to be wrong. Failure is inevitable. Learning from failure is what brings success. 

Don't allow HR to have any power in hiring decisions. Their job is to handle payroll, benefits, sick leave, and paperwork, and that's it. They shouldn't even be allowed to talk to candidates before they are hired. 

Hiring, like any other decision, cannot be by consensus. No dilution of responsibility can be permitted. Team leaders hire their teams. 

Power in the company must rest firmly in the hands of its core function. If you are an engineering company, designing and building new technology, power must rest with the engineers. Not sales, not marketing, not accounting. Engineers. 

Above all, know how to inspire your people. This must be done with real, meaningful action, not pretty speeches. 

Engineers are some of the smartest people on Earth, and have high levels of integrity, but middle managers despise them because they speak without subtlety, and don't care about professional appearance games... so they tend to treat engineers as irresponsible children. In reality, middle managers are the ones playing games. 

To earn an engineer's loyalty, you need do only three things:

- Shield them from having to play, or even know about, office politics, and from unnecessary busywork. An engineer's time should not be spent doing unproductive things he/she is not good at. 

- Treat them fairly in pay, benefits and job expectations. Engineers expect not to have to argue for what they get. They create value, and their share of that value should not be gated behind the exercise of a set of skills that are not necessary for job performance. 

- Give them something important to do, something that they can be proud of. An engineer's profession is an important part of their identity and sense of self, and they need to feel as if they are dedicating that part of themself to something that matters. 

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lyndonator
Added 2 months ago

I basically agree with all of this - however, in my experience working in software, engineers love to solve problems but don't always understand which solutions add the most value.

So, I would add, that managements job should be to help them determine which problems need solving, in what order (and to what degree as "perfect is the enemy of the good") to achieve the greater mission.

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Strawman
Added 2 months ago

Excellent point @lyndonator. Strong agree.

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mikebrisy
Added 2 months ago

@Strawman I largely also agree with most of this, although I'd observe/guess the author appears to be an engineer with a chip on their shoulder.

I echo @lyndonator in that engineers often need help to understand how technical issue connect to the business drivers and value. (I speak as someone who was originally an engineer, and has worked a fair portion of my career in engineering intensive industries). This needs to be managed actively.

On meetings, I get less excited about this. The problem lies in lack of accountabilty, clarity of accountability, and poor delivery/performance culture. If these exist, then meetings have many of the ills described. However, in a high performing organisation, meetings assist information flows, lead to better-informed decisions, and the flow of ideas can accelate innovation. Effective collaboration and information sharing can also help management to anticipate risks.

The point about managing failure is important. Fear of being held accountable for failure can drive counter-productive behaviours. It can prevent top management getting early sight of risks to delivery and, as a result, failing to taking mitigating action.

When I reflect on all the organisations I have worked in across several sectors (either as employee or advisor) over almost 40 years, there is a huge range in organisation effectiveness and efficiency. I have also witnessed staggering changes in this over a relatively short period of time when there have been significant changes in the executive team. It is amzaing the difference a few good leaders can make.

As an investor, it is hard to get insights into this. But one indication is how consistent the chair / CEO / CFO are in how they characterise performance and progress from one report to the next. Changing and inconsistent stories are a sign that things aren't working well internally below the top team. That is one reason I try not to miss any opportunities to hear management talking about their business for companies I own or are on my short list.

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Strawman
Added 2 months ago

Good point @mikebrisy. A shifting narrative from management is rarely a good sign!

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Hackofalltrades
Added 2 months ago

Particularly when they don't acknowledge things didn't go well and just continue speaking optimistically.

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