I can tell you that CBA might be bigger than WBC @Summer12 but they're equally useless. They have routinely been unable to locate certified copies of documents that I have provided to them on behalf of a relative for whom I have enduring power of attorney (EPOA) and even though she had been banking with them for over 50 years they wouldn't let me open a different account in her name despite CBA acknowledging that I have EPOA. The issue is that according to their new post-Royal-Commission rules she and I can not prove her identity. She doesn't have a Visa or a Passport because she came over to Adelaide from the UK 56 years ago on her husband's passport (he has since passed). She is a self-funded retiree in her late 80s who does not draw a pension and has never received anything from Centrelink so they (Centrelink) have no record of her. She is in a nursing home with advanced dementia so can't sign anything because she doesn't know what she's signing, or how to sign, has no driver's licence (she gave that up over a decade ago) and therefore she has no current photo ID, so it didn't matter how many documents I provided to them, without the non-existent photo ID they couldn't open the new account - but I can still continue to operate all of her old accounts as I did before - crazy! I tried NAB as well - same story, so I gave up and went down a different path that didn't need her to open any new accounts.

I have a feeling that they now deem any forms of ID data such as Passports to be no good for ID purposes if it was supplied to them beyond a certain period of time, like 10 years perhaps. They occasionally contact myself and my wife askling us to supply our 100 points of ID again for ourselves, probably once every 10 or 15 years, which isn't a problem. One time they said it was to do with the new KYC (know your customer) guidelines that banks now have to follow. Crazy for them to have to do that when we are operating multiple accounts with them already.