Pinned straw:
@Hendy thanks for the update. For me, the thesis has always been less about the “mandate” and more about the customer experience and customer value. So it is very encouraging to see new departments starting the onboarding process. May there be many more to follow.
Actually, in my experience over many years, a mandate counts for little (depending on organisation culture) and organisations often find ways to work around them if they wish. I suspect the multi-headed beast of Federal Government is far from a disciplined organisation. So, likely this was always going to be about product quality, cost, and user experience.
@Hendy thanks for the update. For me, the thesis has always been less about the “mandate” and more about the customer experience and customer value. So it is very encouraging to see new departments starting the onboarding process. May there be many more to follow.
Actually, in my experience over many years, a mandate counts for little (depending on organisation culture) and organisations often find ways to work around them if they wish. I suspect the multi-headed beast of Federal Government is far from a disciplined organisation. So, likely this was always going to be about product quality, cost, and user experience.