Forum Topics RMD RMD Business Model/Strategy

Pinned straw:

Added 3 months ago

Did not think i’d ever get a ResMed promotion through my amex card.

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BoredSaint
Added 2 months ago

I’m currently in Shanghai, China and came across this store:

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equipped with a cafe and merchandise to purchase inside.

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PhilO
Added 2 months ago

I recognise the futility of talking TAM when it comes to China and poor track record of western companies trying to tap into it, but still… what a huge sleep apnea market! Particularly as Chinese start eating western food.. Maybe the biggest challenge for Resmed is to protect their intellectual property there.

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Solvetheriddle
Added 3 months ago

Guys remember Australia is only a small part of the biz, and one of the few cash markets (ironically) no insurance coverage. i rate RMD's S&M as best in class if there is a sale to be had, they will ferret it out imo


held

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PhilO
Added 3 months ago

Fair point. We don’t have many truely international businesses so it’s easy to forget!

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mikebrisy
Added 3 months ago

@Mujo they’ve definitely shifted their model this year, carefully doing more DTC marketing and promotion to more directly raise awareness of OSA, and so we as potential consumers should be seeing more of the brand. (E.g. sponsoring the recent Lions’ Tour, as the “Official Sleep Partner”)

This is part of their strategy to “own sleep quality” as the public becomes more aware of the importance of good sleep to good health.

It also aligns with the shift to availability of home-based OSA testing (Apple Watch, Resmed diagnostic device) as well as the persistent backlog for getting into sleep clinics, as well as the expanded patient funnel generated by GLP-1s.

It is interesting (and potentially quite exciting) to see how this plays into sales volumes.

“losing sleep over your credit card bill?,… see this offer from Resmed…”

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BoredSaint
Added 3 months ago

This may be anecdotal if anything but I've seen 2 new CPAP clinics open up near where I live in Melbourne with Resmed being the top brand that they recommend at both clinics.

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PhilO
Added 3 months ago

Interesting. I was about to say their retail presence (both direct and indirect) feels like it’s growing. I just ran a quick search for the keyword “Resmed” on seek. A fair portion of the advertised positions are for retail staff at their stores. Anecdotal also, but seems to me their focus is on getting the retail channels right.

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mikebrisy
Added 3 months ago

@PhilO You are dead right. At the last results call Mick Farrell explained the increse in sales and marketing spend as part of a very purposeful strategy. They are undertaking various "experiments" so that they understand the ROI of different marketing actions. I expect we'll hear more about this at future calls. This is an area where their scale in their sector is an advantage, as they can build brand value at a relatively smaller margin impact than competitors.

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Stumpy
Added 3 months ago

The anecdotal evidence for Resmed is quite strong from my experience in pharmacies that sell CPAP. The sleep specialists we worked with all wanted their patients on Resmed machines, primarily due to their cloud-based monitoring software, and availability of consumables.

I assume the marketing direct to consumer is focused more on the APAP machines that dynamically adjust pressure based on the patient’s breathing patterns? If so, I’m interested to see how this develops, since the doctors we worked with weren’t too keen on APAP solutions due to losing control per the doctor’s pressure setting ‘prescription’. As the APAP technology improves, I could see a future where it becomes more accepted by doctors.

Ultimately, there are so many people out there that know they probably have sleep apnoea, but won’t see a doctor due to lack of time, effort, finances. There’s definitely a growth driver if they can capture some of these patients with direct marketing efforts.

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