This was a good NWL article & 10 min interview with Matt Heinz on LiveWire, immediately after the results presentation. Short and sharp and more business focused away from the focus on the results.
Very happy shareholder!
2 points that I thought I knew but only really fully crystallised for me from the interview:
1. 90% of inflows every year, actually come from existing customers - advisors who have been on the platform for >12M, only 10% of inflows come from new advisor accounts. I have seen the slide, thought I understood it, but this point really hit home now. This happens as new advisors progressively transition their customers into NWL and consolidate their backbooks.

2. Where Growth Will Come From
Again, not new, but it came across very clearly in the interview. 3 market segments:
Platform Market: Very large, currently $1.2tn and growing organically 10% - share of this is increasing - 1% increase in Sept 2025, meaningful
Industry Funds - seeing a very recent shift in Net fund inflow - NWL has been a huge benefactor, major tailwinds from a benefactor perspective pushing more and more Australians to have more complex advice needs, pushing them to move from an Industry fund to a platform like NWL, people want all their finances managed with one provider ie super, non-super, trusts etc, NWL is well set to offer this advice support. Super system is look to grow to $6tn by 2030
Broking - soft launch of individual broker and HIN offering, unlocks a TAM of ~$600b
OTHER COMMENTARY
Use of AI
- Meh, stock standard, old-school AI stuff - feels like a cautious approach if they are only just about rolling out their first chatbot.
- This is actually a good thing. In the Economist BossClass series on AI, a cautious approach in areas that give immediate bang for the buck without exposing the business to unnecessary risk, is a really sound approach to take, instead of big bang, ghee whiz rollout of leading edge stuff that could cause immense grief.
What to Expect in the Next 6-12M
- More of the same
- First Guardian compensation has allowed NWL to start CY2026 with a fresh start and to capitalise on the good work done in the last 6-12M