The opportunity to get cashback on something as mundane as grocery purchases is very conducive to people scanning their loyalty cards/apps. This in turn gives Woolworths the data they need to upsell. And they are using it!
Examples:
* They know which items I buy in bulk and market discounts to me accordingly.
* They know who buys petfood and what type of pet they have - possible to sell pet insurance or petfood subscriptions (much like toiletpaper subscriptions). They already onsell health and car and home insurance. Simiarly, they know who have kids (all those snack foods and packet drinks) and could potentially upsell an ipad/laptop computer/study guide at the start of each year.
* They know who buys baking tins. Those are the people most likely buy kitchen gadgets. At upwards of $400 a food processor, or $300 for a vacuum cleaner, Woolworths have the ability to earn a clip off each appliance sold. That's A LOT of commission for doing nothing more than opening their platform to list items.
* They are already in the meal prep space , partnering with Dinnerly - with more reach and less premium pricing than Marley Spoon/Hello Fresh etc
* They already sell mobile plans & mobile phones. Not to mention selling gift cards to JB HIfi, Fashion brands, Restaurants etc. A small clip off each of these would add up.
I got excited when Wesfarmers opened up their website to third party sellers many months ago. But I feel Woolworths is in a much much better position than Wesfarmers. Woolworths has the data to 'know' their customers. I do not believe Wesfarmers has my profile even though I shop at Bunnings and Officeworks regularly.