Pinned straw:
Thanks @Strawman . I've just now had a chance to view the session and it is encouraging to watch. Thanks for putting those questions forward.
It's re-affirmed for me that their moat is related to industry specificity, which is helpful to know. It's worth mentioning that I work closely with a few of the major mining and construction companies in the procurement space and without breaching confidentiality by going into specifics, it's worth mentioning that some of the other major players are more established in Australian industry than one might detect by browsing the Felix website and listening to Michael speak.
With this in mind, what will help them to sustain / develop that moat (given that having an ecosystem is not a moat when all your major competitors also have a vendor ecosystem) is how they can effectively reduce the amount of 'box-ticking' work that is really important to business sustainability / continuity, but is tedious and... frankly.. for any vendor management / procurement employee, mind-numbingly boring to perform. So their ability to leverage AI to give time back to Vendor management and Procurement professionals to focus on more sexy / exciting work is something to keep an eye on.
At some point they will become saturated in their focus industries so I suspect that in time they will need to diversify into net new industry sectors to continue to generate growth.
They're now on my watchlist.