The "Linen Lovers" club has been a marketing masterstroke for Adairs. $20 for a 2 year membership gets you discounts, exclusive offers, free shipping/returns, access to online shopping "events" and so on. The club membership is growing at around 15% yoy and is nearing 1 million members. It has accounted for 80% of total company sales in FY21 and members their spend more than other customers (1.5x average transactional sale). This resulted in total sales up 28.5% for FY21 for the company.
Why on earth you would love linen so much is beyond me, but this type of brand engagement forms a strong basis moving forward. How the company looks in terms of online vs bricks and mortar split is anyone's guess as we move towards the so-called "new normal," but I think the medium term outlook is promising.
Held