Pinned straw:
I really think these guys just don't quite get the customer. Every time I go to one of their shops, it feels like they're running faster than the staff can handle. Things don't seem like they're run as well as they could. Can't quite put my finger on what it is but doesn't quite work.
BCF - always seems to be understaffed and running thin on stock on the shelves. Given the customer here is a discretionary spend, the customer experience is not where it could be. Perhaps it's just my local shop, which is almost 30 minutes away from their closest competitor, but they are missing the mark with getting the extra spend per person.
Supercheap Auto - lumpy purchases bring people into the shop and they do it quite well, but still are missing a little. I went late last week to get a new battery for the car and the staff were helpful and knowledgeable. They had a whole lot of other things in the shop which in my opinion are outside what I believe is their core business. Things like air compressors taking up prime position on the shelves.
Rebel - certainly has cornered the market on sporting goods and clothing. Again, trying to cater to every sport doesn't make sense to me and they have a lot of different ranges, but not the quality and expertise to assist where needed.
If I was the king of the castle, I'd double down on the own branded items at Supercheap Auto with their SCA brand - go harder and provide cheaper options that aren't the fully branded things. Similar to what woolies does with their own milk etc. I may be talking out of my depth here, but a car battery is a car battery for just a standard run of the mill family car.
With BCF - I'd sharpen up the offering and remove some of the more expensive items. They sell small outboards at my local one! I'd never thing to go there for an engine... Take the space and focus on the super high margin products like fishing lures, own branded tents, etc.
Rebel - no idea. I don't buy sporting gear, nor do I buy active wear - just not that kind of person. I imagine that the discerning customer would prefer to get their active wear from the current brand du jour, or their high end cricket bat from the bespoke battery (made up word of where they make bats).
The only thing I can see that they have going for them is their economies of scale, group branding and that they tend to be in with the anchor shops in the larger complexes, but then they're paying for that benefit.
Not a stock I follow too closely and quite a few moving parts, albeit all under the "consumer discretionary" tag.
The reduction in margin at Rebel seems to be a trend (for a lot of retailers covid really muddied the trends for a few years). I wonder if some of the margin compression is that they have lost some of the "lifestyle" market to new comers – my nearest Rebel at Bondi Junction has racks and racks of brand name clothing. This problem has affected AX1 as well. The sport retailer segment seems to have become a lot more competitive over the last decade or so. And I guess the blurring of sport and casual wear has also impacted someone like Rebel.
Last year's segment results below for anyone interested.
