Recently tried to upgrade our Pentanet account at work to fibre. Sales person told me, no problem, I'll do it for you now. Internet died. Called them to find out sales guy did wrong thing as they couldn't put us on fibre in our location for some reason. Not happy. Got invoice in with extra charges for the mess, thanks for nothing.
Called Aussie broadband......absolute delight....fibre on in 55 days no charge $699 pm for 1000/1000.
As soon as it's on bye bye pentanet.