Provides Coud-based voice recording. This removes tradtional hardware and enables Artificial Intelligence to provide transcrition and sentiment analysis of callers. Large enterprises and call centres are prime customers.
"The agreement with IBM is part of our core strategy of working closely with global IT and telecommunications leaders to establish Dubber as the pre-eminent cloud solution for the provision of call recording and associated technologies," said Steve McGovern, CEO at Dubber.
“I see great opportunity in combining IBM Watson with a solution that enables clients to access (and use) unstructured voice data which has historically been difficult to access.
"Now, we can capture, transcribe, playback and interpret the sentiment of every customer call and/or meeting.”
“The ability for large enterprises to go beyond contact centres and switch on recording and AI immediately -as a service from their service providers -for larger sections of their businesses, is a very compelling proposition.”
https://www.arnnet.com.au/article/648666/dubber-brings-call-recording-ibm-watson/
“The Company’s short term goals also remain unchanged to continue to procure additional key carrier agreements to build out the global backbone of call recording, to grow revenues on a quarterly basis, and to be cash flow positive on a monthly basis this calendar year.
