I think the market punishment on ABB's not as good as expected customer acquisition numbers is overdone and this is a chance to top up.

My view is that the market is clearly discounting the potential for the fibre backhaul installation that ABB are continuing to rollout to bring in high margin enterprise customers, and treating the stock like a mere reseller.

Happy to top up.

Disc: Held, and a happy customer

Can report from first hand experience that customer service has continued to excel and wheels have not fallen off the wagon with the ASX listing like with iiNet.

My area has become eligible for a FTTP upgrade so I signed up, or thought I did. Aussie gave me a courtesy call to check on on me, I say I've already put in the order online, except they couldn't see it on their computer.

So a few days pass, and the same customer service agent (I'm gobsmacked already) calls me again today, following up because he's checked again and nothing has gone through, and he wants to help to make sure I get what I thought I had ordered.

This is how a customer centric operation should be, and the word of mouth not only keeps customers planted in a notoriously easy to switch market, but attracts new ones.

Very happy to keep holding Aussie Broadband as a shareholder, and as a customer

I am a long time customer from well before the IPO, and also a shareholder having averaged up from a small IPO holding.

I have been very impressed with how Aussie have been taking big chunks of market share in a utility sector where there is no real differentiator between retailers.

One obvious area is customer service and tech support, which has always been excellent. They have always treated me or other residents in my house with respect when making a phone call to tech support, and crucially didn't go down the toilet after the IPO like iiNet did.

The other area I have been impressed with is their very persuasive attempts to onboard new customers. I made a service request enquiry for a property that I'm intending to set up as a weekender, and within 48h, I received a follow-up call that was unprompted, yet polite, respectful, and the sales agent I spoke with couldn't have been more helpful.

So much so that when I am ready, I am confident that the internet service provider I'll be picking is ABB.

I suspect I am not the only one which is why this company seems to keep kicking goals.

Disc: Held (against my better judgement about owning utilities)